What kind of information we ask for and why
Inquiries. If you request information from Baskin-Robbins, or wish to share an experience you had at one of our stores, we'll ask for personal information such as your name, address, and email address, as well as store address and any other information you may wish to share, so that we can best respond to your comments.
Promotional Events. If you choose to take part in a promotional event, we'll ask for any information necessary to the administration of the event such as your name, email address, and shipping address. We may, on occasion, co-sponsor promotions with third parties. We will notify you at the time of collection if third parties will obtain your personal information.
From time-to-time we may post surveys on our Site. The surveys may request demographic information (such as age range, gender, areas of interest, and familiarity with Baskin-Robbins products and services) and customer feedback. Participation in these requests is completely voluntary and with each request you will have the choice of whether or not to disclose information. Such survey information will be used to improve the overall experience on BaskinRobbins.co.uk.
We collect Aggregate Information about you and your use of our Web site whenever you visit us online. For instance, we may collect various forms of "click stream" information such as entry and exit points for our Web site (i.e., referring URLs or domains), site traffic statistics, page views, impressions, and operating system and browser type. In addition, when users request pages on our Web site, our servers automatically log their IP addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web. We also use third-party software that tracks traffic directed to BaskinRobbins.co.uk from affiliate Web sites and the purchases that result from this traffic. This information is aggregated and is not tied to an individual purchase. This Aggregate Information generally will not personally identify you or be correlated to you individually for external purposes. We may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all Aggregate Information, provided that, such information does not personally identify you. When we share such information with other companies, it is not traceable to any particular user, and will not be used to contact you. If we do correlate any Aggregate Information to you, such information will be treated like any other personal information under this policy.
Transfers outside Europe
Unless we hear from you otherwise, we'll email you occasional updates about new additions to this site as well as special offers you can take advantage of at your local Baskin-Robbins and other information about our products which we feel may be of interest to you. If at any time you decide you'd rather not receive this type of information, you can write to us at the address below or email us at firstname.lastname@example.org.
We won't give any of your personal information to anyone outside of Baskin-Robbins and our sister brands, Dunkin' Donuts, unless you have specified otherwise in writing or via email, other than our agents who may need, for example, to fulfill your order, respond to your requests or inquiries, or help us improve our products or website. We require our agents to respect our privacy practices and not use your personal information for purposes other than to carry out our instructions. Baskin-Robbins reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.
Information collected through our Web site is considered a trade secret of Baskin-Robbins. As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale to a third party of our company or a portion of our assets.
A cookie consists of information sent by our website to your web browser, which is stored or used by the website to identify you. This helps us tailor the site to your needs as well as improve the website in the future.
We may use both temporary session cookies and long-lasting persistent cookies on the website. We may use the session cookies to keep track of you whilst you navigate the website, as well as allow certain features to work correctly. We may use the persistent cookies to enable our website to recognise you when you visit. Session cookies are automatically removed from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they expire.
We use Google Analytics to analyse the use of this website. Google Analytics generates non-personal statistical information about website usage by means of cookies, which are stored on your computer. The information generated is used to create reports about how people use our website. Google will store this information. To opt-out of analysis by Google Analytics on our website and other websites, please click here.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. Most browsers will have a Privacy or Security section within the Settings which can be used to block some or all cookies. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
To find out more about cookies, including how to see what cookies have been set and how to block/delete them, please visit About Cookies. Alternatively, refer to your browser’s Settings section or the built-in Help function to learn more about your browser’s privacy options.
Baskin-Robbins recognizes the need to provide additional privacy protection to children. Children 12 years old and younger may visit BaskinRobbin.co.uk without disclosing any personally identifiable information. However, it is sometimes necessary to collect some personally identifiable information about children in order to allow them to use a feature of our site. In addition, be aware that all sites that are targeted to children 12 and younger are prohibited by law from collecting more information than they need.
We will not disclose any children's information to anyone outside of Baskin-Robbins, our sister brand - Dunkin' Donuts - and our agents and franchisees. Our sister brand have access to children's information and are jointly responsible for protecting children's privacy, but please direct all communication concerning children's information to Baskin-Robbins (contact information is given below). Our agents may need children's personal information in order to fill an order, respond to a request, prevent fraud, or assist us in the management and improvement of our website. Our franchisees may need children's personal information in order to help us and prevent fraud. We require our agents and franchisees to respect our privacy practices concerning children's information and not use children's information for purposes other than to carry out our instructions. Parents may request at any time that we delete information about their children from our databases.
How we protect your credit card and other personal information
When you input your credit card number and other personal information, we use a sophisticated software program (Secure Socket Layer Technology or SSL) to encrypt or scramble that information before it's sent so that even if anyone intercepts the information, it is highly unlikely that they will be able to read or use it. In addition, we take appropriate security measures to safeguard your personal information once we have received it.
How you can correct your information
If you would like to correct any personal information we hold you can write to us at the address below or email us at email@example.com.